top of page

Shipping & Return Policy

Shipping Policy

  • Shipping will take 5-7 business days and is free for all of our pre-order customers! (U.S. Only) 

  • We do have International shipping options available at a discount as well.

  • Due to the volatile nature of the shipping industry, be aware that delays in shipping may occur.

Return Policy

  • If you would like to return or refund your purchase please contact us and we will provide you with a shipping label to send your unused BobTails back.

  • You will receive your refund to your payment method upon our receipt of your BobTails.

  • Any items that have been connected to a urostomy bag for any period of time are not elgible for returns

bottom of page